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Hi Patricia, sorry for the poor quality of this product. We are working hard to further productize it and appreciate your willingness to help us with that. The issues you point out can indeed the culprit but before we get to those, please review the placement image below to get a better idea of how the band-aid should be placed on the Nexus 10:
If the band-aid has lost it’s stick you can help it out by placing tape over it’s edges to keep it flush with the surface of the device. The next thing that is very important is that the antenna extender is plugged in all the way in band-aid socket. Finally, you need need to reboot your Nexus 10 in order for the NFC module to properly tune itself with the band-aid in place.
As a very simple test, your tag should still be read from the back surface of the Nexus 10 with the band-aid in place. If that’s successful, proceed to check the antenna extender surface. The 3D printed case is purely cosmetic but you should inspect the connections to the green printed circuit board to make sure they are still connected. See below for what they should look like:
The last thing that could be an issue is the size of the tags you are using. Because of the physics involved with NFC, the geometry of the tag you use should be of the same size as the antenna extender or *smaller*. Tags that are bigger than the green printed circuit board will have difficulty being read. If you need larger tags to be read, Flomio can quote you for a custom antenna extender to address your needs. Just let us know.
Richard.
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