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Tagged: Device Registration
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September 6, 2017 at 8:59 am #60888
Hi,
we have reached in a awkward situation because of flomio.
To implement a NFC based solution in iOS we have used the flomio SDK.
the concept was anyone can buy the flomio device and scan the Tags using our App (related to context to our App).
This was the project which was given us by our UK based client.
For the first product we found that device was not registered, it was written in the thread that this is a extreme case and happen some time. so we reach to you for register the device.
But when we develop the App and deliver the solution to client, we found that for other two ACR devices which our client has purchased, were also not working on the Code provided (must be thy are not registered also).
This is a troublesome situation if we are developing the App for general users we can assure every time that S/N is handled by you correctly, if it fails the customer at other end thinks that the solution is not working.
Normal users don’t have any idea what is happening at coding level.
We need this to resolve this, either provide us a link from where you can assure that the device we purchase are always registered.Else we loose hope with the flomio, and also loose our valuable client.
ACR details
ACR 1255 P/N : ACR1255U-J1
Power: 5vDC,
200mA
S/N : RR330-001693
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ACR 1255
P/N ACR 1255U-J1
Power : 5VDC, 200mA
S/N : RR330-002389we will be needed bunch of more devices to implement this module, I hope you will find a solution that will beneficial for both of us.
September 13, 2017 at 12:42 am #60961Hi Ashwani, thanks for your feedback and we’re sorry for the inconvenience. We are working to improve our supply chain and fulfillment processes to insure the best user experience of our hardware and software products in the field. I wonder if units RR330-001693 and RR330-002389 were purchased as ACR1255U-J1 devices rather than FloBLE Plus devices. It’s an important distinction since the vanilla ACR1255U-J1 devices don’t come with a Flomio SDK license. If they indeed purchase FloBLE Plus devices, can you provide their order number? That will help me track down the source of the problem.
thanks,
Richard -
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