ACR 1225u-J1 Firware Tool error

[OnanParticipant]

Hello,

I’m having problems with the Firmware tool for the ACR 1225u-J1.

I have followed the “ACR1255U-J1 Firmware Upgrade Instruction V1.02″ PDF” and did not get any errors until step 17 where it asks to download the .hex

One thing I noticed that was not like the instructions was that I did not have to switch the driver from the ACR one to the “Microsoft Usbccid Smartcard Reader (WUDF)”

thank you in advanced for assistance,

-Onan

[RichardKeymaster]

Are you using a Window 7 or XP machine? That’s a requirement for the Firmware upgrade tool to work. You can use VMware or VirtualBox to install if you don’t have a machine with that OS handy.

best,
Richard

[OnanParticipant]

Correct. Two separate machines both using Windows 7.

-Onan

[RichardKeymaster]

Hmm, not sure what the issue could be. You could have a defective unit. This is unlikely but possible. What firmware version does the unit currently have installed? What’s the serial number of the unit or what was original order number?

[OnanParticipant]

I’ve tested doing it on 3 of the devices.

RR431-000044

RR431-000040

RR431-000025

[RichardKeymaster]

Hmm… by the serial number, those units have latest firmware on them… why are you trying to update them?

[OnanParticipant]

I’m trying to drop this firmware on them:

ACR1255U-J1 software Rev 1.15.00 beta1 encrypt 20160205.hex

This one which I tested as well also fails:

ACR1255U_V1.16.03-20160616.hex

[RichardKeymaster]

Have you verified what version of firmware is on the units? Why are you trying to downgrade them? Are they malfunctioning?

[Author]

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