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ACR1255 not connecting to ios

Tagged: connectivity, License failure

Viewing 3 posts - 1 through 3 (of 3 total)

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October 27, 2017 at 7:03 am #61405

Colette
Participant

Hi Team,

I cant get my ACR device to connect to my iphone via bluetooth? My phone is just not seeing it? Any advice?

Thanks
Colette

October 27, 2017 at 7:10 am #61406

Colette
Participant

Order #60973 SN RR330-004136 – have you registered both the devices?

thanks

October 31, 2017 at 1:48 pm #61429

Richard
Keymaster

Hi Colette, yes both devices have been registered from that order. It’s important to realize that the Flomio SDK requires connectivity to validate the reader is licensed for use. If connectivity is not available during the instantiation of the Flomio SDK in your app, then an error conditions is reported. Have you reviewed your app error logs to reveal if this is your issue?

best,
Richard
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