Facebook checkin

[CollinParticipant]

Hey guys,
So now I tested my wristbands and associated them on Facebook using my friends profile. The problem comes where, after logging in, Facebook states that the users’ accounts appear not to be legitimately logged in as though as its hacked. Therefore, they have to undergo some security procedures to restore their account. The quick question is that, will festival goers have to undergo this everytime they check into an event? How do i stop this from happening? We are in Nairobi Kenya and I don’t know what causes this. HELP!!!

[RichardKeymaster]

Hi Muriuki, some customers have experienced similar issues. Below is a email chain between me and Arnaud, another Kiosk user. Perhaps you can get some insight from it to address your issue.

I’m Arnaud. We worked with Flomio and you for events organized by our events agency.

All your solutions are really perfect and very interesting to give to our events an innovation touch !!!

But there is a little problem and maybe you could help me. So, the process works as you shown on your video but the problem comes from faebook I think.. Because the strong security of facebook makes that when you “flash” a tag, facebook thinks that it is a problem of security and sometimes the persons have to verify her identity and they think that we are breaking her private life.. I don’t know if you know this problem in USA like in France?
-Arnaud

Hi Arnaud, thanks for the feedback. When you say “flash” a tag, can you explain what you mean a bit more? Have you been able to associate a tag to a Facebook account but experience an issue when scanning it? It may be a problem that’s particular to France but it’s unlikely. It’s most likely a setup issue with the system or a simple throttling problem because of too frequent posting. How many posts have you been able to complete and in what time frame?
-Richard

Hi Richard,
Thanks for your feedback too. So the issue is not a problem that me.

In sum, we can follow the whole process that you have in your video, the problem we have identified is present only in the case of certain persons or in the case of persons who post multiple photos in a row on their behalf facebook.

It seems that when the application of the event connects to the facebook page of the person, facebook identifies it as an intruder .. and the person obliged to answer security questions to verify his identity.

And in the case of people who are too successive photos, facebook blocks their account. I myself did the test and blocked my facebook account and I had to follow various steps to confirm my identity with a verification code. Have you ever had this type of problem and is this normal? We have other events coming up and we would avoid this problem.
-Arnaud

Hello Arnaud, I’m afraid I still don’t have enough information to reproduce the problem from our end. We are able to post multiple times to a Facebook account without it getting locked out. We do observe that if the same picture or message is posted several times, only one is shown on the Facebook status feed. Would it be possible for you to shoot a short video showing the problem from start to finish? Anything that can give us a better idea of what is actually going on. It would also help to know the Event name and Facebook account that shows the problem. We will be able to look at the server logs from our side and figure out the root of the problem.
-Richard

Hello richard,
So when you say “We do observe that if the same picture or message is posted several times, only one is shown on the Facebook status feed.” That’s exactly the problem, our last event was to give to people the opportunity (the right) to post one or more pictures on Facebook with a short message. But if I understand your answer, you say that it is normal? So that’s better to post only one picture for each people that’s right?
-Arnaud

Hi Arnaud,
If it’s the *same* picture or *same* comment, then post will only appear once on the Facebook status feed.

You can post more than one picture but these pictures need to be different. In other words, if you use *Multi-Tag mode* and scan the same tag several times, you will only get one instance of that picture posted to the Facebook status feed of that particular tag.
-Richard

Hi Richard,

How are you? I would like to tell you that our last event (last week-end) was very positive and we didn’t find the problem that we talked about last time. So that’s perfect.
-Arnaud

• This reply was modified 10 years, 9 months ago by  Richard.

[CollinParticipant]

Richard,

The problem comes when Facebook say that the app we created and linked to the dashboard settings, is infringing on the user privacy policies. This is very confusing. On reading further, I realize that it only affected guys who had taken photos via the NFC kiosk, as Facebook doesn’t allow apps to custom post picture captions on behalf of the users. I think this is the problem here.
However, when will you guys include the twitter sign in option on the association page? I think its really needed.

[RichardKeymaster]

Hmm, that’s odd because we have had other customers post pictures with captions from NFC Kiosk. I’d love to hear more details of what led you to believe it was picture captions themselves. How many posts are we talking here? How often did they get pushed up to Facebook? App throttling is a more probable explanation I would think.

Twitter association is going to take some time as we’re in the process of hiring more staff to get through our backlog of feature requests. Stay tuned!

[CollinParticipant]

Thanks for the feedback.
For each user, it occurred just once. Maybe app throttling is the problem. I will try use it in more events and see if this happens again. One last question though, I was just catching up with some buddies of mine and we realized that you guys could also make the ACR 122U reader work with your android Kiosks. Since i have 5 of the readers, why not use them too to extend my NFC reach? That would be cool and would provide a simple solution to run hand in hand with the Flojack, FloBLE. This would help due to the limited read range of most NFC devices, right? 😀

[RichardKeymaster]

Hi Muriuki, Flomio actually started (back in 2011) using ACR122Us and Guruplug servers. The issue with that approach is updating the apps and software that runs the cloud backend. Mobile devices are much more mature with regards to distributing software in scale so we only work with Android and iOS devices at this point.

With that said if what you want is to extend the reach of your mobile NFC devices you would consider the NFC BandAid. It’s one of our more popular products and works to build Kiosks in many different form factors, easily and cheaply.

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