Flojack not charging nor seems to be responding

[MuralidharParticipant]

Hi I bought my flojack piece on Jan 31st, 2015.

I checked it when I bought it and it seemed to be working. Since then, I only took it out now again to give it a try. I notice two issues with it-

When I try to charge it, the red light turns on initially but turns off within a minute or two. But it turns on again, when I remove and reconnect the charging cable – it turn on again as like before….

When I connect this piece to my android phone’s audio jack and then open the ACS mobilemate app, I keep getting the Error message – “The reader is not responding”, but when I remove the reader with the app still open, I then get the Warning message – “Reader removed. Please connect ACR3x Reader”.

I understand that posting in the forum about issues with our devices is a better way to get responses than emailing the flomio team. If this is not the case and if I should have sent this as a support email – I can go ahead shoot the same over an email also

[RichardKeymaster]

Hi Muralidhar, your descriptions are consistent with proper operation of the FloJack/ACR35 hardware. The red LED is meant to indicate when the device is charging (via microUSB connector) and will go out as soon as the reader has reached full charge. Every time you connect the reader to charge it will at the very least turn on the red LED to check battery status and then go out if it’s full.

Our customers are mostly iOS users so will do our best to help with the connection issues you’re experiencing on Android. First, what manufacturer and model Android device are you using? A common issue that can cause connectivity issues is low volume on the headphone jack. The reader uses audio amplitude modulation to communicate with the host device so you’ll need max volume on the headphones setting to get it working. As a sanity check, plug in your headphones and make sure you hear something when trying the ACS MobileMate app. It should sound like the old school dialup modems.

These forums are definitely the best way to reach out to us for support. Thanks for taking the time to realize that. We’ve been trying for years to evangelize this to our customers.

best,
Richard

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