Order on hold status?

[RonaldParticipant]

What’s going on here guys? You debited my credit card ages ago and still have not delivered the product to me when you guys said it only takes 1 week to deliver to me after I placed my order?

I emailed couple of times and no one willing to reply back to me.
Is this some scam going on?

You better look up my order and contact me asap to explain what is going on, otherwise you be explaining the issue to my lawyers the next thing.

Order #4232 made on July 31, 2013. Order status: on-hold.

[JakeParticipant]

Ronald,

I’m not certain who gave you the 1 week figure, but that wasn’t the case for FloJack fulfillment at that time. Please read our latest blog post: https://flomio.com/2013/11/flojack-reimagined/

Your order was part of a PRE-ORDER, which means that those items would have shipped after the fulfillment of the KickStarter orders. We’ve changed course slightly so we are able to send FloJacks and we can still fulfill your FloJack order if you wish.

Jake

[RonaldParticipant]

Richard Grundy, see below email response.

=====================================================================
From: Richard Grundy <richard@flomio.com>
Date: Friday, July 26, 2013 5:46 AM
To: ronald.lee@cwv-studios.com
Subject: Re: Enquiry on your NFC solution for my product integration (sent by contact form at Flomio)

answers inline

Can I confirm that the pre-order FloJack version is the USD59.99 you are talking about which is sufficient for me to use as development?

yes, the one your ordered is sufficient for development

And when can I get a hold of it if I order today?

it will likely not ship until next week.

=====================================================================

So in the case you presented in the “change of course” that the original FloJacks will not work in iOS7 because of the audio issue, even if I get the original ones, I can’t use it right? So what is the point of sending me the non-working version?

So if the change of course is to use BLE to replace audio jack, how long are you guys going to complete the new remodification and ship the product to me?

[RonaldParticipant]

Can you please have the courtesy to reply back

[JakeParticipant]

As indicated in the blog post, we will have the BLE version shipping by Q1 2014. Because your order has not yet shipped, you are automatically moved to the BLE list from the FloJack list.

Thanks,

Jake

• This reply was modified 11 years ago by  Jake.

[JunxiaParticipant]

When can you send me my product, I send an email to you and no one reply, details please reply as soon as possible, thank you!

[RonaldParticipant]

I’ve waited for more than 10 months. So what’s the status of delivery now?
It’s now coming to May 2014 and your FloBLE is already completed.

Please give me an update asap.

[RonaldParticipant]

Hey Richard and Jake, my thread and inquiries were never addressed since the last message I sent to you guys. Please see Tagged: （# flo10002）. I pretty much waited for a YEAR (all paid up in advanced which now I think is an incorrect practise by you guys) and still not get any respectful reply and your failed promise of delivering the FloBLE. If this project is way above all your team’s skillsets and ability to produce and deliver to the market, you guys have to be totally honest with it and refund the money to customers. I didn’t place your order via kickstarter. I placed it directly in your website which in no way was I being told clearly that it was a non-existent product during the time of placing the order (or kickstarter driven to deliver kind of project). If you see my thread, I actually have a person who was working in your Flomio team telling me after placing my order I would get it after a week. I ordered the scanner and also the NFC stickers, which I really don’t believe you guys can’t ship out the NFC stickers because it is still in development when they are not even the so called innovative core part of the hardware things you guys are making. If you guys keep basing replies with one lie after another, and disregard giving me proper options like actually shipping a piece of hardware that works or refund the money back to me since you guys can’t deliver, and yet you guys still don’t own up to the problem you guys created for me and refuse to respectfully follow up with me within this week, you literally force me to make the next move which is to file a criminal report to the police, inform my lawyers, alert my credit card bank about this transaction fraud to also file an investigation, and also alert all kinds of tech media organizations like Techcrunch and all relevant people who had given public marketing exposure for your product about this incident and your business practices which includes failing to deliver and show absolutely no respect to me in following up my order (and I am sure all the people in the same situation as me with you guys will definitely voice out to the public). You have my email and contact and there is ABSOLUTELY NO REASON to not follow up with me and rectify the PROBLEM YOU CAUSED! I am posting this to ALL YOUR THREADS SO YOU HAVE NO EXCUSE TO NOT SEE THIS MESSAGE. I hope you understand that if you guys keep running the business like this in the dark (absolutely no weekly or monthly updates on development /shipment progress), you risk tarnishing your brand and respectability and even if you guys deliver the promised project after another 2 more years because it seems like its your hobby project funded by innocent victims like us, the product will basically be D-O-A when reached to the mainstream market regardless of how amazing it will be.

[Author]

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