Order #5185

[JensParticipant]

Dear flomio team,

a while ago we placed a order at your shop (November 11, 2013, Order #5185, 2x NFC Band-Aid for a Nexus 7 v1) but never received any goods. we paid 143,95 $ with paypal in November 2013…

So – now we need the two NFC Band-aids rather urgent, because the project finish line is upcoming. I’d be very happy, if you could send them to us and tell me shortly about the estimated shipping-time for our order.

with kind regards,

Jens Weide

[RichardKeymaster]

Hi Jens, seems your order was put on hold by mistake. Will will be able to ship out your order this Monday, Aug 18th. You will receive an confirmation email with USPS tracking information once your order has shipped. It will take 5-10 business days for international shipping.

Apologies for the delay.

[JensParticipant]

Dear Richard,

thank you for your fast reaction! If you send them on monday and it’ll take 10 days it’ll be just in time for my deadline. So I’m looking forward for the UPS tracking informations and I’m happy so far…

kind regards

Jens

[JensParticipant]

Hi Richard,

unfortunately nothing arrived until today. Perhaps there are some customs-problems in Germany? I’d be very happy, if you could send me the tracking number (the tracking number was unavailable in your last mail).

Thanks a lot

Jens

[JensParticipant]

Hi Richard,

we located the order at the german customs and managed to get the goods. But now another problem is up to date: We ordered two nfc patch kits but you only send one. Se PLEASE could you send us our complete order asap?

Thanks in advance,

Jens

[RichardKeymaster]

Apologies for the trouble. I pack these myself and take care to make sure the packing list is accounted for. You should have received 2 ziplock bags with an NFC Patch Kit in each of them. Can you send me a pic of what you actually received?

thanks,
Richard

[JensParticipant]

Hi Richard,

I sent a picture to info@flomio.com. I’d very happy if you could manage a second delivery asap.

Thanks in advance,

Jens

[JensParticipant]

Hi Richard,

is there any update? could you please send the missing item to us or give a refund asap?

Thanks,

Jens

[RichardKeymaster]

Hi Jens, thanks for the photo. Indeed it seems we shorthanded you. I have shipped out another unit to your address. Because I had to rerun you original order the automated system might not have sent you your tracking info. Here it is just in case:

https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=LZ131283260US

Sorry for the trouble.

[Author]

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