Order #57275

[KeremParticipant]

Hello Flomio Team,

Thank you for bringing NFC capabilities to iOS. We love your product.

Just put in the order #57275 to showcase the product in a tradeshow. The tradeshow is this friday. Is there any way to upgrade the shipping of my order with an expedited one. Would be great if we can receive the devices overnight or 2day shipping. Couldn’t find the option while purchasing the product.

Thank you.

[RichardKeymaster]

Hey Kerem, thanks for the feedback. We haven’t added FedEx overnight service to our checkout software yet. If you want this service you can PayPal $40 to info at flomio dot com and reference your order. More details on our flat fee policy here. If we don’t hear from you before tomorrow, your order will ship via USPS as ordered.

best,
Richard

[KeremParticipant]

Thank you. Just sent it via paypal. Let me know about the tracking number when you have a chance please.

Best

[RichardKeymaster]

Great, we missed the pickup time for today so the shipment will go out tomorrow morning. Your tracking number: 777709652423

best,
Richard

[KeremParticipant]

Hi Richard,

Thank you for the update.

Since you missed the pickup time, can I add one more flojack msr to the order? I can send the difference from Paypal again.

Thank you

[RichardKeymaster]

sure, that’s fine. please reference your original order number along with what product you’re wanting to add in the Paypal payment comments.

best,
Richard

[KeremParticipant]

Just did, thank you

[KeremParticipant]

Hi Richard,

Just received the fedEx shipment but the package was empty and it was open. We refused the package. Can you please try to find out what’s going on?

Also, it might take a long time for fedEx to resolve this and we need these devices for an event this weekend. Can you send another shipment for us to receive tomorrow?

Thank you

[RichardKeymaster]

Ughh. That sucks. I’ve filed a claim with FedEx to see if we can get a refund. You can review that here.

I’ve also prepared a duplicate Order #57338 on your account and pushed it through fulfillment. It will go out today so that you can have it by tomorrow. Your tracking number: 777726573042

I apologize for the inconvenience. Please let us know if there is anything we can do to make sure you’re set for your event.

Richard

[KeremParticipant]

Thank you Richard, you are always the best.

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