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Home › Forums › Ask the Flomies › About Orders › Order status
Tagged: order status
Hello, I ordered some stuff in March and still have not received it, nor does anyone respond to my e-mails. What should I do?
Hi Jacob, order # has been shipped as of March 23rd and is currently still in transit to the destination. See tracking info here. Because some countries are more difficult to deliver to than others, we don’t have any control to recover packages after they’ve shipped. The best I can tell you is that the package is either 1) being held in customs in Romania or 2) being returned to us. Unfortunately given that USPS doesn’t provide much visibility on what’s happening we just need to wait until the package appears to decide what to do. I would suggest you check with your local customs department to find out more info. It’s most likely stuck there awaiting import duties to be paid.
best,
Richard
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