Order status 5591

[EmilianoParticipant]

hi there,
can you tell me when my order will be shipped?
thanks
Emiliano

[GlennParticipant]

Good luck getting an answer. They seem to be good at ignoring questions.

[AnthonyParticipant]

This company is a joke. Lack of customer service and product delivery.

[RonaldParticipant]

Hey Richard and Jake, my thread and inquiries were never addressed since the last message I sent to you guys. Please see Tagged: （# flo10002）. I pretty much waited for a YEAR (all paid up in advanced which now I think is an incorrect practise by you guys) and still not get any respectful reply and your failed promise of delivering the FloBLE. If this project is way above all your team’s skillsets and ability to produce and deliver to the market, you guys have to be totally honest with it and refund the money to customers. I didn’t place your order via kickstarter. I placed it directly in your website which in no way was I being told clearly that it was a non-existent product during the time of placing the order (or kickstarter driven to deliver kind of project). If you see my thread, I actually have a person who was working in your Flomio team telling me after placing my order I would get it after a week. I ordered the scanner and also the NFC stickers, which I really don’t believe you guys can’t ship out the NFC stickers because it is still in development when they are not even the so called innovative core part of the hardware things you guys are making. If you guys keep basing replies with one lie after another, and disregard giving me proper options like actually shipping a piece of hardware that works or refund the money back to me since you guys can’t deliver, and yet you guys still don’t own up to the problem you guys created for me and refuse to respectfully follow up with me within this week, you literally force me to make the next move which is to file a criminal report to the police, inform my lawyers, alert my credit card bank about this transaction fraud to also file an investigation, and also alert all kinds of tech media organizations like Techcrunch and all relevant people who had given public marketing exposure for your product about this incident and your business practices which includes failing to deliver and show absolutely no respect to me in following up my order (and I am sure all the people in the same situation as me with you guys will definitely voice out to the public). You have my email and contact and there is ABSOLUTELY NO REASON to not follow up with me and rectify the PROBLEM YOU CAUSED! I am posting this to ALL YOUR THREADS SO YOU HAVE NO EXCUSE TO NOT SEE THIS MESSAGE. I hope you understand that if you guys keep running the business like this in the dark (absolutely no weekly or monthly updates on development /shipment progress), you risk tarnishing your brand and respectability and even if you guys deliver the promised project after another 2 more years because it seems like its your hobby project funded by innocent victims like us, the product will basically be D-O-A when reached to the mainstream market regardless of how amazing it will be.

[RichardKeymaster]

Hi Ronald, many customers -Kickstarter and pre-order alike- have asked for refunds with the same reasoning as you have posted. Our position has remained consistent ever since the FloJack campaign began: in order to achieve a price point the market could bare we need to place a bulk order of at least 1000 units. We achieved that goal with the Kickstarter campaign and placed the order with the factory, assembled all the units, and developed the iOS SDK for most of the Apple mobile devices (iPod Touch, iPhone, iPad, iPad Mini). This was of course for iOS6 and below. There is plenty of evidence to corroborate that claim. When iOS7 was released it became clear that porting all the SDKs to the new OS was more effort than we had the resources for since we spent all the pre-order dollars developing everything for iOS6. That’s when the FloBLE idea came about and a willing enterprise to fund it’s development and bulk order. That effort is still ongoing.

Flomio has restructured time and again to try and deliver something our customers can use. We have FloJacks in stock but stopped shipping them because customers complained that it didn’t work with there iOS7 devices. If you want your FloJack hardware, we are more than glad to ship it to you since that is what you paid for. If your order contains other items we sell, we keep the whole order on hold. We don’t ship partial orders because the shipping charge does not cover two separate shipments, only one.

We welcome customer feedback like this. That’s why we setup this Forum to being with. Positive or negative, it’s the reality of our situation. Something we have no intention of hiding. The Flomio brand is, at the end of the day, a reflection of what we can deliver based on the resources we have. Today, that isn’t much but we are not giving up. We are a competent and capable team and have shown it many times. The FloJack history may not reflect it, but iOS7 was a challenge we did not foresee or plan for.

[Author]

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