Urgent, need immediate attention!!

[MichaelParticipant]

Hello Richard,

All of our 50+ floble readers are unable to pair with our iPad. We have not changed anything at all and all had been running until today. According to our engineers, it seems the problem is happening on your side. Please help us address the problem as this is a major problem for us! Thank you!

Mike

[MichaelParticipant]

Hello?? Anybody??

[RichardKeymaster]

Hi Michael, what version of the SDK are running in your app?? we have moved our license server as of v2.3 release and are transitioning all customers to that. Have you had a chance to update your software??

best,
Richard

[MichaelParticipant]

Hello Richard,

I believe we are running 2.2. so will updating the software fix our issues? It is weird because up till yesterday all was fine. In the future, if you are changing servers or doing any updates that would cause issues, can you please send notifications? That way we won’t have to scramble.

Mike

[MichaelParticipant]

Can you transition us back to 2.2 so that we can still pair? Our sales team are on the field and cannot demo, cannot confirm functionality with clients and are basically at a standstill. This essentially is costing us money. With no prior notice, I find this to be very unacceptable. Please advise on this asap. Thank you!

Mike

[RichardKeymaster]

Hey Mike, we have tested v2.2 builds and they are working fine on our end. The move to our new license server was in an attempt to consolidate our cloud spend and have not deactivated the old server as of yet. The old server will be switched off on December 1st, 2017.

best,
Richard

[MichaelParticipant]

So if the v2.2 builds are ok, then what would be the problem? Is there anyway to fix? As we have not changed anything from our end? I don’t see how this is a problem we can solve. Please advise.

Mike

[RichardKeymaster]

Send me the serial number(s) of a device(s) showing the issue. Then we can check what the issue is from our side. You can also try capturing the error log from the console to see what is exactly going wrong.

[RobertParticipant]

Hi,

We had this issue too, on the same SDK, and it was resolved after about 24 hours with no change at our end.

I’m surprised to read that the license server is changing and the old one will be removed on 1st December, as that should definitely have been info pushed to me, rather than finding it on a forum after already experiencing issues. It’s going to cause us issues but now I’ve stumbled upon it here I’ve just about got enough time to sort it. Is there a mailing list I’ve been missed off?

Also what’s the process for finding out that new versions of the SDK are available? I wasn’t aware 2.3 had been released. Where can I find it?

Thanks

[RichardKeymaster]

Hi Robert, we have been pushing out emails to all our customers that would be affected with the transitioning of the license server. I checked your account and you should have received this notification. Perhaps it was snagged in your SPAM folder?

At any rate, the process that we release new Flomio SDKs is by sending out an email to customers that have purchased licenses from us. The download link stays the same so you can just pull it down from the same link you used originally. The README states that current version:

https://www.dropbox.com/s/y5qloadwievtjp4/FlomioSDK.zip?dl=1

Also this link and release notes are being added to our http://docs.flomio.com page.

best,
Richard

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