#62557

[AlisonParticipant]

Hi,
I place the above order yesterday (15th March 2018) for a FloBLE EMV : NFC reader w/ SDK for Cards and a Flomio SDK Basic : Turnkey NFC Support.
I can see the status of the order is pending payment. Can you please confirm when you will take this payment and issue my order.
I have not received any email confirmation to state there was a problem with my card or the order.

Thanks
Alison

[RichardKeymaster]

Hi Alison, it seems your payment did not go through and that’s why you didn’t get an email confirmation. Currently your order #62557 is Pending Payment on your on your Flomio account. You can pay through Credit Card/Paypal by:

1) Login to your account at http://flomio.com/my-account
2) From your Account Dashboard look for the Recent Orders table and locate your order pending payment
3) Click the PAY button on the right hand column to be forwarded to Credit Card/PayPal for payment processing
4) Within the dialog/screen, enter your credit card/PayPal details and confirm payment
5) Confirm that the payment was completed successfully.

best,
Richard

[AlisonParticipant]

Hi Richard,

Thanks for your reply – are you able to accept a bank transfer as a method of payment?

Thanks
Alison

[RichardKeymaster]

Sure, the way to do that is by creating an account on PayPal, tying your Bank account to that PayPal account, and then choosing PayPal as the payment option on your checkout.

best,
Richard

[AlisonParticipant]

Hi,
I received my invoice on the 26th of March for my order – can you give me an estimated date for delivery please? When I review my order it is saying it is processing?

Thanks
Alison

[RichardKeymaster]

Hi Alison, your order shipped today with tracking information below:

https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=CM218848937US

best,
Richard

[AlisonParticipant]

Hi Richard,
We have received our order thanks.
We are now currently trying to use it – and we are having some problems. We are finding that the device will not connect to your test app (Flomio Test) which we downloaded from the Play Store?

Is there anything specific we need to do in order to get it to connect?

Thanks
Alison

[RichardKeymaster]

Hi Alison, we have yet to implement support for the FloBLE EMV reader on our Android sample app. It’s working on iOS in case you have an iOS device handy. What’s your project use case and time line? We can try to prioritize EMV support to get you running.

best,
Richard

[AlisonParticipant]

Hi Richard,
I tried to call you yesterday to discuss, could we arrange a call to discuss as if we can get this working we will need a large order of 1000 devices and we need to do this asap.

thanks
Alison

[RichardKeymaster]

Hi Alison, have you considered purchasing Flomio Service hours?? It’s a premium service for mission critical customers that helps us give them the attention they need. In the meantime we will see what shuffling we can do.

best,
Richard

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