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[AndreaParticipant]

I downloaded Test Flight and logged into FloJack BZR. However, my device is shown as the device serial number- “disconnected”. When I open the NFCActions app, and try to read tags, I get the message “scanning for device peripherals” the same as I did previously before I downloaded Test Flight.

Also, in FloJack BZR, some of my tags are recognized, but they only show that the serial number of the tag was read, not the content. Most tags were not recognized.

How do I get my Flomio to be recognized? I can only use an iOS device, as I do not have access to a laptop for this application.

[RichardKeymaster]

Hi Andrea, here’s a quick video of the behavior you should be seeing on the Flomio Test app:

If the reader is showing up “disconnected” it’s most likely because the volume on your iPhone is not loud enough. Data is exchanged between the reader and iPhone over the audio path, so you should set your volume to the max for best performance. If the issue persists, we may have introduced a bug in our last release. Let me know.

The NFC Actions app does not support the FloJack readers, only our FloBLE readers. Our FloBLE readers are much more capable and broadly supported since they connect over Bluetooth, a standardized interface. Are you married to using the audio jack for your use case? If not, I would recommend switching to FloBLE for most tag compatibility.

best,
Richard

[AndreaParticipant]

Richard,
I do have the volume turned up completely. Even when I get tags to read (not the content on the tags, just the serial numbers of the tags), the Flomio device is still shown as Serial # – disconnected. When it’s not plugged in, it doesn’t show up at all, but I don’t understand why it shows “disconnected”.

[ScottKeymaster]

Hi,

The connectivity status report is incorrect and is a bug in our latest SDK.

Regarding reading NDEF messages, as Richard said above, we recommend using our FloBLE bluetooth readers for reading NDEF as they are much more reliable. Reading NDEF messages from tags using the audiojack readers, although possible, is quite difficult due to the nature of the interface and it’s slow throughput.

Scott

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