August 8, 2016 at 5:42 am #56181
Couple of month ago, my company bought one “FloBLE Plus” and one “FloJack MSR” directly from your website. Using Base FlomioSDK 2.0 I experience no issue using “FloBLE Plus”, but i having trouble using “FloJack MSR”. It seems, that the device is recognized as an unregistered ACR 35, despite having all flomio stickers attached and an serial number.
Attached console output:
Created reader 0x13e08ba40
Reader 0x13e08ba40 reset
Reader 0x13e08ba40 check license
Stat Response time = nan
Stat Sleep Setting = 30
Identified device C6D2915404180224
Have Response, unregistered
The device is not licensed. https://flomio.com/flojack/#getting_device_id
StefanAugust 8, 2016 at 10:23 am #56183
Stefan, sorry for the issues. We had a process failure with the MSR fulfillment some months ago and your unit was likely impacted. I have added your device ID to the license database so you should be all set now:
RichardAugust 12, 2016 at 8:28 am #56215
I’ve already emailed about this, but just for safety.
I have two unregistered devices, could you please register them asap.
C9D1915407171424August 12, 2016 at 10:26 am #56219
Hi Eray, we got your email but haven’t been able to locate the order associated with your account. Do you have your Flomio order number??August 12, 2016 at 11:37 am #56221
my Order numbers are 55659 and 55561. Thank you.August 12, 2016 at 5:13 pm #56224
Thanks Eray, I’ve added both device IDs to the license server:
sorry for the inconvenience, these should have shipped as registered devices.
RichardAugust 15, 2016 at 7:32 am #56235
I’m still getting the
Identified device B869D95203FD2924 in isDeviceLicensed Have Response, unregistered The device is not licensed. https://flomio.com/flojack/#getting_device_id
Do you know why?August 15, 2016 at 1:43 pm #56240
Hi Eray, your device needs to be online in order to validate you active license. Are you connecting both devices at the same time? Can you record a video of the issue as you’re witnessing it?
RichardAugust 17, 2016 at 10:53 am #56261
Im running the app in xcode on my ipad and then I plug in the Flojack MSR.
There is no greenlight or anything all I’m getting is the not licensed error in xcode.
If I’m using the Flomio Test app, there is a greenlight and I can scan my Tags.August 17, 2016 at 12:11 pm #56262
What version of the Flomio SDK are you using?? The latest is here:August 25, 2016 at 3:07 am #56317
we already tried out different version of the SDK all with no successAugust 25, 2016 at 6:02 am #56318
As a sanity check, can you try loading this URL in your device browser:
what result do you get?
RichardAugust 25, 2016 at 8:42 am #56319
it’s registeredAugust 25, 2016 at 9:26 am #56321
Ok great. Can you copy paste the Console Log dump you are getting from trying to integrate the Flomio SDK in your iOS code?
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