USPS to Australia – Order 61988

[NeilParticipant]

Hi team,

Ordered 4 x ACR35 (OEM version of FloJack), received confirmation of such and USPS tracking details.
Received a package today but only 1 device!

I need all 4 for an event starting 5 February – please advise!!

Thanks,
Neil

[RichardKeymaster]

Hi Neil, sorry for the mistake. We can send the remaining 3 units via USPS Priority but it’s not clear if they will arrive in time. FedEx International service is $130 if you’d like to pay for that though.

Please advise.
Richard

[NeilParticipant]

Hi Richard,

Yes, please send. I’m not sure why I would have to pay for your error though. I need these by 5 Feb, if FedEX is the only way, please proceed, but I’ll compromise and meet you half way on the charge.

[RichardKeymaster]

Hi Neil, I appreciate you willing to split the FedEx charge but it’s too big a loss for us that way. We don’t make any margin on the ACR35, only on the FloJack MSR, so we have little incentive to pay for such high freight cost even if we are in error. We would rather just refund the whole order and point you to another ACS distributor. I’m really sorry about this but we need to cover our costs or we won’t survive as a business.

best,
Richard

[NeilParticipant]

Hi Richard, when does FedEx guarantee delivery by?

[RichardKeymaster]

Hi Neil, no international shipping service guarantees deliver date since customs processing varies. There are only estimates and you can find these on the USPS and FedEx sites.

best,
Richard

[NeilParticipant]

Please credit for 3 devices.

[RichardKeymaster]

Hi Neil, would you be willing to take store credit?? I ask because our credit card processor doesn’t allow for partial refunds.

best,
Richard

[NeilParticipant]

No thanks Richard, please just send the remaining 3 with USPS on ASAP service and lets be done with it. I’ve already advised my client that they wont be receiving what was quoted/committed and been suitably admonished.

[RichardKeymaster]

Done. Here’s your USPS Priority tracking number:

https://tools.usps.com/go/TrackConfirmAction?tLabels=CM218647665US

best,
Richard

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