We wanted to get another update out to stem the number of emails we keep getting. At the moment we’ve shipped close to 100 FloJacks. Our fulfillment team worked hard to make sure each package was done right. Customers are starting to use them and are sending us tons of feedback. We’re working on adding more support content to our site so customers can get the answers they need fastest. As of today, however, we are out of FloJack cases. Our supplier has run into issues and we’re looking at all possible alternatives.

   

Support

You’ll notice that now on our home page there’s a prominent section at the bottom with frequently asked questions.  Most of these were taken right out of our Forums, so if you need more detail you can post followup questions there.  You’ll need to create an account to submit anything, but if you’ve ordered anything from us you already have one.  We are aware that the Forums are difficult to browse and lack a working search function.  We’re working to make the necessary improvements there.

We also put together a FloJack Troubleshooting page.  It’s a work in progress but addresses the main issues we’ve heard so far. In the same vein we’ve upgraded the FloJack SDK to give more control over the FloJack.  Take a moment to review our latest FloJack Spec Sheet (v2.0) for more details.

Along with new SDK features, we’ve been working on bringing these to the NFC Actions app v1.1 release on the iOS App Store. We’re hoping to get that out soon and let you customize the FloJack to work as you need most.  Either way, you can always build the utility app, FloJack Example, on your own right from our Open SDK.

           

Cases

Although we were excited about shipping some FloJacks, we were pretty bummed to run out of cases.  We haven’t gotten a lot of details from our supplier as to what the problem was, but we’re in the process of figuring out what can be done.  Here’s the latest email we’ve gotten:

I apologize for missing your calls this afternoon. I am trying to get a grasp on this situation. Unfortunately, the vendor that we sourced your project to has completely failed us. I have a call in to Jason, the president of APP, to find out where he is in communication with them. He (Jason) is out of town this week but I anticipate his call in the next couple of hours. One of the two of us will be in contact with you later today.

I apologize that this project has not gone well. I understand that his has not been good for you or your customer and we are working hard to correct it.